Refund policy

Refund & Return Policy — Autumn Road

Autumn Road sells both printed-to-order physical products and instant-download digital products. Physical products are produced specifically for each customer. Because our physical products are made to order and digital files cannot be returned once delivered, all sales are final except as described below.

Damaged or Defective Items If your order arrives damaged or incorrect, please contact us at hello@autumnroadlearning.com within 14 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or store credit at no additional cost to you.

Digital Products
Due to the nature of digital products, we do not accept returns, exchanges, cancellations, or refund requests after download access has been provided. If a file is defective, corrupted, or inaccessible, please contact us at hello@autumnroadlearning.com within 14 days of purchase. We will help restore access or provide a replacement file. Digital products are delivered electronically and no physical item will be shipped.

Education Savings and Voucher Program Orders
Orders paid for through Odyssey or another homeschool education savings or voucher program are subject to that program’s rules. We cannot issue cash refunds directly to the customer for these purchases. Any cancellation, return, replacement, credit, or refund request must be handled through the Odyssey portal and approved according to the applicable program requirements. If your order arrives damaged, defective, or incorrect, please contact us at hello@autumnroadlearning.com within 14 days of delivery so we can help you begin the proper resolution process.

Order Cancellations Orders may be cancelled within 24 hours of placement before production begins. After that window, we are unable to cancel or modify orders.

Questions? Contact us at hello@autumnroadlearning.com — we're happy to help.